Confirmed Service Customer
The first impression with the service person was terrible and started the whole experience off poorly. I went to the service department and asked to speak with the service person assigned to my vehicle and was lead to David Powell. While I was standing directly in front of him at his desk he ignored me while doing something on his cell phone for several minutes. He didn't say anything to me and when I finally got him to speak to me it was in an unfriendly tone and started off the whole customer service experience in a very negative way, which didn't improve. The person may be technically good however he is extremely bad at customer service, which I believe is his main position. After I received the statement of work (and the very high cost), I quickly decided that I would have the work done anywhere but at this business.
Don L.
SPOKANE VALLEY,
WA
Business Response
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